Privacy Policy

Effective Date: June 16, 2026

At SoulPortraits ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase a SoulPortraits product, or use our services.

Information We Collect

When you use our website or purchase SoulPortraits products, we may collect the following information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information, processed securely by third-party payment providers
• Order and purchase history
• Information related to your personalized 3D figurine
• Photos, images, and other content you upload or submit for personalization
• IP address
• Device and browser information
• Cookies and similar technologies
• Website usage and interaction data

How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Create and produce your personalized SoulPortraits 3D figurine
• Process photos and other content submitted for personalization
• Communicate with you regarding your order
• Provide customer support
• Improve our products, website, and services
• Analyze website usage and performance
• Detect and prevent fraud, abuse, and unauthorized activity
• Comply with applicable legal and regulatory requirements
• Send marketing communications where you have provided the appropriate consent

Photos and Personalized Content

SoulPortraits allows you to upload photos and other images so that we can create your personalized 3D figurine.

You represent that you have the necessary rights or permission to upload and use any photos or other content you submit.

Your uploaded photos may be processed by SoulPortraits and, where necessary, our trusted manufacturing, technology, personalization, and production partners in order to provide the personalized product you requested.

We do not use your uploaded photos for purposes unrelated to providing your requested SoulPortraits product unless you have separately provided consent or such use is otherwise permitted by applicable law.

AI and Personalization

Certain parts of the SoulPortraits personalization and production process may use artificial intelligence or other automated technologies to analyze submitted images and assist in creating your personalized 3D figurine.

AI-assisted results are created based on the photos and information you provide. The final figurine may contain artistic or production differences from the original photographs.

Payment Information

Payments are processed securely through trusted third-party payment providers.

SoulPortraits does not store your complete credit card number or other complete payment credentials.

Sharing Your Information

We may share your information with trusted third-party service providers when reasonably necessary to operate our business and provide our products and services, including:

• Payment processors
• Shipping and fulfillment providers
• Manufacturing and production partners
• Technology and hosting providers
• Personalization and AI service providers
• Website analytics providers
• Marketing and advertising service providers
• Fraud prevention and security providers
• Professional advisors or authorities where required by law

We do not sell your personal information.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Remember your preferences
• Maintain website functionality
• Analyze website traffic
• Understand how customers interact with our website
• Measure advertising performance
• Improve our products and services
• Provide a better shopping experience

Depending on your location, you may be able to manage or disable certain cookies and tracking technologies through your browser or our cookie settings.

Data Security

We use commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete and support your orders
• Create and deliver personalized products
• Provide customer support
• Maintain business and transaction records
• Comply with legal and regulatory obligations
• Resolve disputes
• Prevent fraud and abuse
• Enforce our agreements

Photos and personalized content may be retained for as long as reasonably necessary to complete your order, provide customer support, resolve disputes, or fulfill legal obligations.

We may retain certain information for longer periods where required or permitted by applicable law.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction of certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request a copy of your personal data
• Opt out of certain marketing communications

To exercise your applicable privacy rights, please contact us using the information below.

Marketing Communications

If you subscribe to receive marketing communications from SoulPortraits, we may send you information about products, promotions, offers, and updates.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the message.

Children's Privacy

Our website and services are not intended for children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

International Data Transfers

Depending on where you live and where our service providers operate, your personal information may be transferred to and processed in countries other than your country of residence.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements.

Any updated version will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

SoulPortraits
Email: support@soulportraits.co