Shipping Policy

Effective Date: June 16, 2026

At SoulPortraits, we work to process and deliver every order as quickly as possible. Because each 3D figurine is personalized and made specifically for you, your order first goes through a production process before being shipped.

Processing & Production Time

Please allow 7–15 business days for your personalized 3D figurine to be produced and prepared for shipment.

Production times may vary depending on order volume, holidays, promotions, customization requirements, or other unforeseen circumstances.

Once your figurine has been completed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Time

Once your order has been shipped, estimated delivery time is 5–10 business days.

Delivery times are estimates and may vary depending on your location, customs processing, and the shipping carrier.

Please note that production time and shipping time are separate. The total time from placing your order to delivery may therefore be longer than the shipping time stated above.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

You can use the tracking information to monitor the status and progress of your delivery.

Please allow some time for tracking information to become active after your package has been handed over to the shipping carrier.

Shipping Delays

While we make every reasonable effort to ensure timely delivery, SoulPortraits is not responsible for delays caused by:

• Shipping carriers
• Customs inspections or clearance
• Weather conditions
• Public holidays
• Strikes or service interruptions
• Incorrect or incomplete shipping information
• Other circumstances beyond our reasonable control

If there is a significant delay with your order, please contact our customer support team and we will do our best to assist you.

Incorrect Shipping Information

Please make sure your shipping address is accurate and complete before placing your order.

SoulPortraits is not responsible for orders that are delayed, returned, or undeliverable due to incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping information after placing your order, please contact us as soon as possible. We will do our best to update the information before your order is shipped, but changes cannot be guaranteed once production or shipping has begun.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please provide photographs or video showing:

• The damaged figurine
• The shipping package and packaging materials
• The shipping label

Our customer support team will review your claim and work with you to determine the appropriate resolution in accordance with our Return & Refund Policy.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

If you still cannot locate your package, contact us at support@soulportraits.co and provide your order number and tracking information.

We will assist you in investigating the delivery with the shipping carrier.

Customs & Import Fees

For international orders, additional customs duties, taxes, or import fees may apply depending on the destination country and local regulations.

Any applicable customs duties, taxes, or other import charges are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

SoulPortraits
Email: support@soulportraits.co